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Employee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it. One international...

Contact centers of all stripes face a significant challenge when it comes to hiring, training and retaining staff. Whether you’re in...

Timely, comprehensive performance evaluations are essential for virtual care staff to stay up-to-date with the latest industry standards...

In the last few years, we’ve seen an explosion in the adoption of virtual care, with telehealth playing an especially large role in...

A report from Sage Growth Partners highlights some of the major trends we should expect to see in virtual care in 2023, including a key...

Telehealth is now firmly established as a key form of care delivery in most practices and hospitals, with many organizations now shifting...

As we enter 2023, it’s clear that virtual care isn’t going anywhere. And as healthcare organizations build long-term telehealth...

To say artificial intelligence (AI) is having its moment would be an understatement. People everywhere are buzzing about the potential of...

As mental health care has increasingly shifted online, there’s been growing interest in the role artificial intelligence (AI) could play...

While most telehealth organizations would agree that quality assurance (QA) is key to ensuring a positive patient experience and...

Key takeaways: Despite the post-COVID shift to virtual care, many organizations have yet to prioritize telehealth-specific nurse training...

For many healthcare organizations, the massive shift to virtual care sparked by the pandemic was a trial by fire. Facing unprecedented...

In recent years, the integration of artificial intelligence (AI) in health tech has revolutionized the way we approach healthcare. From...