Waleed Mohsen on Why Healthcare Compliance Feels Like Playing on Nightmare Mode
- Waleed Mohsen
- Aug 17
- 2 min read
Byline: Waleed Mohsen
Dateline: San Francisco, CA | August 17, 2025
If healthcare compliance were a video game, Waleed Mohsen argues the default difficulty setting would be NIGHTMARE. The paper-pushing equivalent of Doom or Ghosts ’n Goblins. Endless waves of charts, transcripts, call recordings and notes, each carrying hidden risks that can trigger penalties, clawbacks or even lawsuits.
“Sometimes I’ve even thought about designing it as a game,” Mohsen says. “Think Papers, Please but set in a clinic office.”
The scene is familiar to frontline healthcare QA teams: a desk stacked with scrawled notes and printed transcripts, a computer screen overflowing with EHR windows, medication lists and telehealth recordings. Sticky notes, highlighters and red pens scattered across the desk. The clock ticking.
The player’s tools: a mouse, a highlighter, a red pen.
The mission: flag every violation, discrepancy and AI hallucination.
The challenge: burnout rises with each error. Miss too many and you get audited, lose accreditation or face clawbacks.
The harshest part of this “game” is the randomness. Many violations never land on your desk, so it is sheer luck whether you catch them. There is no victory condition, only survival.
“Play long enough and you start to feel less than human,” Mohsen explains. “More like a puppet cursed to QA for eternity. In healthcare they even have a name for it: QAPI — Quality Assurance and Performance Improvement. You’ve become QAPI itself.”
But Mohsen argues there is another path. What if compliance teams had a way to play on Easy Mode?
With AI QA as a power-up, the random sampling disappears. Instead of reviewing 5 or 15 percent of interactions, every single note, call and AI-generated output can be audited. Errors are highlighted instantly, adherence scored automatically and compliance leaders finally gain full visibility.
That is where Mohsen’s company, Verbal, comes in. “Verbal is the Easy Mode for healthcare compliance,” he says. “We audit every touchpoint, human and AI-generated, against your own standards, payer requirements and accreditation rules. The difference is no longer between luck and disaster — it is between risk and confidence.”
Healthcare organizations spend more than $40 billion annually on compliance yet review just a fraction of their interactions. Mohsen believes continuing on NIGHTMARE mode is not sustainable. “The game is rigged,” he says. “Easy Mode exists. With AI, you get unlimited power-ups. All you have to do is switch it on.”
For those ready to drop the difficulty setting, Mohsen points to Verbal’s demo portal: tryverbal.com/demo.
And as for the indie game idea? He laughs. “Maybe I’ll build QAPI: The Video Game. With AI’s help, I just might.”
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